At Gospa, we are committed to ensuring your satisfaction with every purchase. If you are not happy with your order, we gladly accept returns and exchanges under the conditions outlined below.

Return Policy

We want you to love what you’ve ordered, but if something isn’t quite right, here’s what you need to know about returning your item(s):

Return Period: We have a 30-day return window for all items on our site. This return window begins once your package has been delivered to you.

Condition of the Product:

• Items must be unwashed and not put through a dryer.
• Items covered in animal/human hair are subject to denial.
• Items covered in glitter, powder, skin cells, or other matter are subject to denial.
• Items with piling may be subject to denial.
• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
• Items with markings or other stains will not be accepted.
• Tag must still be attached.

** If you are returning your entire order, please note that the original shipping costs will not be refunded.

Return Shipping: Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly. If you are returning your entire order, please note that the original shipping costs will not be refunded.

If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.

Exchange Policy

If you’d prefer an exchange rather than a return, we are happy to offer that option as well.

Condition of the Product:

• Items must be unwashed and not put through a dryer.
• Items covered in animal/human hair are subject to denial.
• Items covered in glitter, powder, skin cells, or other matter are subject to denial.
• Items with piling may be subject to denial.
• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
• Items with markings or other stains will not be accepted.
• Tag must still be attached.

How to Start a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact us at gospathreads@gmail.com with your order number and a brief description of why you are exchanging.
2. We will provide you with a return authorization and instructions for shipping the item back.
3. After receiving and inspecting your return, we will process the refund or send out the exchange as per your request.

Please note that the original shipping costs will not be refunded. The additional shipping cost will be covered for exchanges only.

For any questions or assistance with your return or exchange, feel free to reach out to our customer support team at gospathreads@gmail.com.

Thank you for shopping with Gospa!

Privacy Policy

Last Updated: [10/9/24]

At Gospa, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any other way. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

1. Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect the following personal information:

• Name
• Email Address
• Shipping/Billing Address
• Phone Number
• Payment Information (credit card details, etc.)

2. Automatically Collected Information

When you visit our website, certain information is automatically collected:

• IP Address
• Browser Type
• Device Information
• Pages Visited and Time Spent on our site
• Cookies and Tracking Technologies (See below for more details on cookies)

How We Use Your Information

We may use the information we collect for the following purposes:

1. Order Processing: To process and fulfill your purchases, including shipping and handling.
2. Customer Service: To respond to your inquiries, requests, or complaints.
3. Marketing and Promotions: To send you updates, special offers, or other promotional content (you can opt out at any time).
4. Improving Our Website: To analyze website traffic, understand customer preferences, and enhance your browsing experience.
5. Legal Compliance: To comply with legal obligations and protect the rights and safety of our business, customers, and website users.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers to help us carry out certain functions, such as:

• Payment Processors (to process payments securely)
• Shipping Partners (to deliver your orders)
• Marketing Platforms (to send newsletters and promotional emails)
• Analytics Services (to understand website performance)

These third parties only have access to the information necessary to perform their tasks and are required to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how our website is used. A cookie is a small data file stored on your device. Cookies help us:

• Keep you logged into your account
• Track your shopping cart items
• Analyze website performance and traffic

You can manage cookie preferences in your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate or incomplete.
• Right to Erasure: You can request that we delete your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the use of your data in certain cases.
• Right to Withdraw Consent: If you've opted in for marketing communications, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at gospathreads@gmail.com

Data Security

We take the security of your data seriously and use appropriate measures (e.g., encryption, secure servers) to protect your personal information. However, no online system is 100% secure, and we cannot guarantee the absolute security of your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: gospathreads@gmail.com

Terms of Service

Last Updated: [10/9/24]

Welcome to Gospa! These Terms of Service ("Terms") govern your access to and use of our website and services. By visiting our site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By accessing and using the Gospa website https://gospathreads.com, you accept and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to any part of these terms, you must discontinue using our services.

2. Eligibility

By using our website, you represent and warrant that:

• You are at least 18 years old, or have the consent of a parent or guardian.
• You are legally permitted to use the services in your jurisdiction.

3. Use of Website

You agree to use our website for lawful purposes only and in compliance with all applicable laws. You may not:

• Use the website for any fraudulent, illegal, or unauthorized purposes.
• Interfere with or disrupt the security, servers, or networks connected to the site.
• Attempt to gain unauthorized access to any part of the site or user accounts.

4. Orders and Payment

4.1 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability. Your order is only considered accepted once we have confirmed it via email and processed your payment.

4.2 Pricing and Availability

All prices are listed in USD, and we reserve the right to change prices at any time without prior notice. Prices are subject to taxes and shipping fees, which will be calculated at checkout.

4.3 Payment

We accept the following forms of payment: Credit cards, debit cards, Venmo and Pay Pal. Your payment information is processed securely, and we do not store any payment details.

5. Shipping and Delivery

We aim to process and ship your order within 5 business days. However, shipping times may vary based on your location and product availability. Gospa is not responsible for delays caused by shipping carriers or customs processes.

5.1 International Shipping

For international orders, you are responsible for any customs duties, taxes, or fees incurred. We recommend checking with your local customs office before placing an order.

6. Returns and Exchanges

Please review our Return & Exchange Policy for detailed information on how to return or exchange an item. In summary:

• Items must be returned within 30 days of shipping.
• Returned items must be unworn, with tags still attached, and in the original packaging.
• You may exchange an item for another of equal value or request a refund in line with our return policy.

7. Intellectual Property

All content on the Gospa website, including product images, logos, graphics, and text, is the property of Gospa and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our site without express written permission from Gospa.

8. Limitation of Liability

To the fullest extent permitted by law, Gospa will not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of our website or services, including:

• Loss of profits, revenue, data, or business opportunities.
• Damage to your device or other property due to the use of our website.
• Shipping delays, product availability, or any other operational issues beyond our control.

9. User Accounts

You may be required to create an account to purchase items or use certain features of the website. You are responsible for maintaining the confidentiality of your account login details. Gospa is not liable for any unauthorized use of your account. If you believe your account has been compromised, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Gospa. We are not responsible for the content, privacy policies, or practices of third-party sites. Accessing these websites is at your own risk.

11. Governing Law

These Terms and any disputes arising from your use of our services are governed by the laws of Florida, USA, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Orlando, Florida for the resolution of any legal disputes.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. If changes are made, we will post the updated Terms on this page and update the "Last Updated" date. Your continued use of our website after any modifications constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at: gospathreads@gmail.com.